Cancellation Policy
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Right of Cancellation for Consumers
(A consumer is any natural person who concludes a legal transaction for purposes that can predominantly be attributed neither to their commercial nor to their independent professional activity.)
Cancellation Policy for Goods
Right of Cancellation
You have the right to cancel this contract within 14 days without giving any reason.
The cancellation period shall be 14 days from the day:
– on which you or a third party other than the carrier designated by you takes possession of the goods, provided you have ordered one or more goods as part of a single order and these are delivered as a single order;
– on which you or a third party other than the carrier designated by you takes possession of the last goods, provided you have ordered several goods as part of a single order and these are delivered separately;
To exercise your right of withdrawal, you must notify us (Stefan Schäfer, An den Buchen 3a, 14979 Großbeeren, email address: in**@**************em.com) of your decision to withdraw from this contract by means of an unambiguous declaration (e.g., a letter sent by post or email). You may use the attached model withdrawal form for this purpose, but this is not mandatory.
To comply with the withdrawal period, it is sufficient that you send your notification of exercising your right of withdrawal before the expiry of the withdrawal period.
Consequences of withdrawal
If you withdraw from this contract, we shall reimburse you all payments we have received from you, including delivery costs (with the exception of additional costs resulting from your choice of a delivery method other than the cheapest standard delivery offered by us), promptly and at the latest within 14 days from the date on which we received notification of your withdrawal from this contract. For this refund, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this refund.
We may refuse to refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.
You must return or hand over the goods to Stefan Schäfer, An den Buchen 3a, 14979 Großbeeren, Germany, immediately and in any event no later than 14 days from the date on which you notify us that you have cancelled this contract. This deadline is met if you send the goods before the expiry of the 14-day period.
You will bear the direct cost of returning the goods.
You only have to pay for any loss of value of the goods if this loss of value is due to handling of the goods that is not necessary to check their quality, properties, and functioning.
Grounds for Exclusion or Expiration
The right of withdrawal does not apply to contracts
– for the delivery of goods that are not prefabricated and whose production is based on an individual selection or specification by the consumer, or which are clearly tailored to the consumer’s personal needs;
– for the delivery of goods that are subject to rapid perishability or whose expiration date would be quickly exceeded;
– for the delivery of alcoholic beverages whose price was agreed upon at the time of conclusion of the contract, but which can only be delivered 30 days after conclusion of the contract at the earliest, and whose current value depends on market fluctuations over which the trader has no influence;
– for the delivery of newspapers, magazines, or illustrated magazines, with the exception of subscription contracts.
The right of withdrawal expires prematurely for contracts
– for the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery;
– for the delivery of goods if, due to their nature, they have been inseparably mixed with other goods after delivery;
– for the delivery of sound or video recordings or computer software in a sealed package, if the seal has been removed after delivery.
Withdrawal policy for digital content
Right of withdrawal
You have the right to cancel this contract within fourteen days without giving any reason. The cancellation period is fourteen days from the date of conclusion of the contract.
To exercise your right of cancellation, you must notify us (Stefan Schäfer, An den Buchen 3a, 14979 Großbeeren, email address: in**@**************em.com) of your decision to cancel this contract by means of a clear statement (e.g., a letter sent by post or email). You may use the attached sample cancellation form for this purpose, but this is not mandatory.
To comply with the cancellation period, it is sufficient that you send your notification of the exercise of the right of cancellation before the expiry of the cancellation period.
Consequences of Cancellation
If you cancel this contract, we will refund all payments we have received from you, including delivery costs (except for additional costs resulting from your choice of a delivery method other than the least expensive standard delivery offered by us), promptly and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this refund, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this refund.
Grounds for Expiry
The right of cancellation expires for a contract for the delivery of digital content not stored on a physical medium if the trader has begun to perform the contract after the consumer has
1. expressly consented to the trader beginning to perform the contract before the expiry of the cancellation period and
2. confirmed their knowledge that by giving their consent, they will lose their right of cancellation upon commencement of the contract’s performance.
Cancellation Policy for Services
Right of Cancellation
You have the right to cancel this contract within fourteen days without giving any reason. The cancellation period is fourteen days from the date of conclusion of the contract.
To exercise your right of cancellation, you must notify us (Stefan Schäfer, An den Buchen 3a, 14979 Großbeeren, email address: in**@**************em.com) of your decision to cancel this contract by means of a clear statement (e.g., a letter sent by post or email). You may use the attached sample cancellation form for this purpose, but this is not mandatory.
To comply with the cancellation period, it is sufficient that you send your notification of the exercise of the right of cancellation before the expiry of the cancellation period.
Consequences of Cancellation
If you cancel this contract, we will refund all payments we have received from you, including delivery costs (except for additional costs resulting from your choice of a delivery method other than the cheapest standard delivery offered by us), promptly and at the latest within fourteen days from the date on which we received notification of your cancellation of this contract. For this refund, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this refund.
If you have requested that the services begin during the cancellation period, you must pay us an appropriate amount corresponding to the proportion of the services already provided up to the time you notify us of the exercise of the right of cancellation with regard to this contract compared to the total scope of the services provided for in the contract.
Grounds for Exclusion or Expiration
The right of withdrawal does not apply to contracts for the provision of services related to leisure activities if the contract stipulates a specific date or period for the provision of services.
The right of withdrawal expires in the case of a contract for the provision of services if the trader has fully provided the service and has only begun to perform the service after the consumer has given their express consent and simultaneously confirmed their knowledge that they will lose their right of withdrawal upon full performance of the contract by the trader.
Sample Cancellation Form
(If you wish to cancel the contract, please fill out this form and return it.)
– To Stefan Schäfer, An den Buchen 3a, 14979 Großbeeren, Email address: in**@**************em.com:
– I/we (*) hereby cancel the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)
– Ordered on (*)/received on (*)
– Name of consumer(s)
– Address of consumer(s)
– Signature of consumer(s) (only if notification is on paper)
– Date
(*) Delete as appropriate.